Many teams face challenges from time to time. The majority of teams are able to keep to an informal process that transforms the conflict into an opportuinity for learning and personal growth. The key is fast action as well as openness and compassion.
STEP 1 - Follow these steps to promptly and proactively resolve team issues:
- Identify and document the specific issue(s) and the impact on the team;
- Create time and space to address the issue directly and respectfully;
- As a team, brainstorm and document strategies for addressing the concern, applying team development theory, leadership, and conflict resolution skills;
- Review your Team Agreement to see if anything needs to be added, altered or revisited;
- Develop an agreed upon description and timeline of what needs to happen to satisfy the team's expectations;
- Contact your Instructor for clarification on academic and performance concerns;
- Document this process and share with all members of your team.
STEP 2 - If that doesn't work, reach out to your Team Coach who will follow-up with next steps that may include:
- Coaching individuals who are encountering difficulties;
- Engaging in a phone call, conference call, Skype, Google hangout call, Wechat video call, Collaborate session;
- Meeting with the full team for a facilitated discussion;
- Guidance and recommendations to support proper process for resolution.
STEP 3 - If the above is insufficient and the team issue remains unresolved, the Team Coach may follow any or all of the below steps:
- Refer team member(s) to additional RRU support services as required;
- Report concerns to the Program Head and Program Office;
- Contact Instructors to discuss the situation.
STEP 4 - If the team issue continues to remain unresolved, we will move from an informal process to a more formal process guided by the Working through Team Challenges document:
- Guide teams to develop a clear Note of Concern;
- If necessary, guide the development of a Letter of Expectation in collaboration with the Program Head.
- The Program Head may then recommend to the Dean to consider a student(s)' dismissal.